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Empire Today

Feb 19, 2008

EMPIRE CARPET complaint by Chikitten2002

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I had a horrible experience with Empire Today. I had several cancelled appointments and two no shows. 3 salesmen later I finally had one that showed up. I had called the help line and was given a $100 concession for all the trouble. When the salesmen arrived I told him I wanted one of the 50% sales items that were being promoted online and on TV. He came to a price on one of the items and then was hesitant to give me the $100 owed to me. He then said the blinds really weren't on sale but that I was given a special price for all I went through. He also said that when a sale was advertised that nothing was really on sale, it was just a way to get people to call Empire. That is 'bait and switch' and very illegal. Either he was lying about nothing being on sale or the company operates illegal practices. I finally convinced the sales rep to give me half of my earned discount on top of the sales price. I am waiting to hear back from the area sales manager on why I didn't get my full discount and about the terrible sales practices. I haven't tried other companies that sell custom blinds but if you try Empire get ready to fight with everything you have to get mediocre service.

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Comments (2)

1. Written by raed alazaizeh, on 21-04-2008 22:23

i was looking for- empire carpet -on , i found the customer complain and read it carefully ,,,,, now i have a nother thought about bying my carpet from empire ...i am going to wait to see what they would do to make their customer --- very satisfied---.. if no action were taken .... home depot will be very happy to do it for me with less headech................ This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

good luck Chikitten2002

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2. Written by Company Response, on 20-02-2008 15:45

Thank you for brining your concerns to the attention of Empire. We are dedicated to providing world-class customer service to every customer. Unfortunately, we are unable to reference your account with the name provided on this website. We would like to work with you to resolve your concerns. Please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it for further assistance.

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